IT Technician

The Opportunity

We have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will partner with users across the enterprise to provide technical support desk-side, remote and at jobsite locations. This is a great opportunity for an IT professional that has a passion for technology and supporting customers, to learn and grow.

Location

You will work from our headquarters in Detroit, MI

Your key responsibilities

• Support current versions of Windows operating systems: With hardware deployment and software installation. 

• Hardware & Software: You will be responsible for staging computers, hardware deployment and setup, software installation, troubleshooting and providing solutions for a wide variety of hardware and software issues.

• Diagnose: Provide in-person and remote support of technical issues via telephone and with remote support software. 

• Research and Train: Research solutions and provide recommendations for software and services. You will be responsible for training internal customers in the operation of software and hardware.

To qualify for the role, you must have 

• Completed a minimum of High School Diploma or equivalent and technical training or professional experience.
• 3 years commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools.
• Proficiency using Microsoft Office suite and Windows operating system software.
• Experience steadfastly documenting all works performed in ticketing system.
• User Data Transfer to New laptops.
• Thorough understanding of hardware technical specifications and General Network experience.
• Demonstrated ability to multi-task and deal with multiple deadlines in a fast-paced environment.
• Ability and willingness to learn new skills quickly.
• Must be able to safely lift up to 40 lbs.
• Able to frequently work beyond forty hours per week
• Able to travel out of state, sometimes on short notice, and stay overnight as needed.

Ideally, you’ll also have  

• CompTIA A+ certification
• Technical knowledge of basic networks
• Experience directly supporting PC deployment and refresh with end users

Walbridge is an equal opportunity employer with a culture that promotes diversity in the workforce. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, national origin, sex, religion, age, marital status, sexual orientation, gender identity, citizenship status, status as an individual with a disability, military, or protected veteran status or any other legally protected status. We prohibit discrimination in decisions concerning career development, recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment.